SHIPPING & RETURNS
Shipping Policy
At Urchin Bags, we offer free shipping on all orders over $50 within Canada and the USA. We use eco-friendly packaging to ensure that your products arrive safely and securely. For orders under $50, a flat rate shipping fee of $5 will be applied. We aim to process and ship your order within 2-3 business days. Once your order has been processed, you will receive a tracking number via email. If you have any questions about our shipping policy, please do not hesitate to contact us.
Return & Exchange Policy
We want you to love your Urchin Bags purchase, but if for any reason you are not completely satisfied, we accept returns within 14 days of delivery. To initiate a return, please contact our customer service team and we will provide you with a return shipping label. Once your return is received and inspected, we will issue a refund to your original method of payment. Please note that shipping costs are non-refundable. If you would like to exchange your Urchin Bags product for a different size or color, please contact our customer service team and we will provide you with a return shipping label and process your exchange as soon as possible.